FAQ Billing & Payment

You will be informed prior to the procedure of all out-of-pocket expenses. It’s important to understand whether you have:

  • Medicare and private health insurance (PHI) with hospital cover
  • Medicare only (no PHI cover)
  • No Medicare or reciprocal Medicare cover
For patients with Medicare and PHI cover
  • Colonoscopy Clinic is a ‘no gap’ practice for standard endoscopy, colonoscopy and endo/colon procedures. This means that there are no extra costs for you to pay for your procedure above the excess amount that you pay in relation to your private health fund.
  • We suggest that you confirm your health insurance covers the procedure. The item codes for endoscopy 30473 and colonoscopy 32222 +/- 32229.
For patients with Medicare only (no PHI cover)
  • We are able to offer all-inclusive packaged care arrangements for patients without Private Health Insurance across the majority of our partner hospitals (excluding The Wesley Hospital, Brisbane Private Hospital, and Canossa Private Hospital). You are required to pay a deposit upon booking confirmation and to pay your bill in full to Colonoscopy Clinic two business days prior to your procedure. This one payment covers all aspects of your procedure including specialist, anaesthetist, hospital, pathology and other related fees.
    • For endoscopy procedures this fee is $850
    • For colonoscopy procedures this fee is $1250 (including bowel preparation service)
    • For endo/colonoscopy procedures this fee is $1500 (including bowel preparation service)
For patients without Medicare or with reciprocal Medicare cover
  • You will need to contact our team directly to discuss billing and payment options.

FAQ guide to how to get through bowel preparation

In the days before
  • In the days leading up to your colonoscopy we recommend maintaining your hydration and aiming to drink at least two litres of water / liquids per day (6-8 glasses of fluid per day)
  • Buy some wet wipes
  • Have a think about arrangements for the day before, once you’ve commenced prep (eg. care arrangements for dependents) – you might not be able to fulfil these roles as you will experience frequent trips to the bathroom.
During preparation (once you’ve started drinking the solution)
  • You should expect to pass frequent, loose, watery stool.
  • You will need to open your bowels multiple times per hour
  • Stay close to a bathroom
  • You may want to avoid longer travel / activities where access to a bathroom is limited
  • Use wet wipes not bathroom paper
  • Use Sudocream to protect the skin and avoid irritation around your back passage
  • After drinking more of the preparation solution you may find the flavour becomes difficult to tolerate,
    • it is important that you don’t add any additional flavourings (cordial) or additives to your solutions as this can influence the effectiveness of the prep solution.
    • Instead of adding things to the solution, you can use other things to distract you from the flavour.
    • For example, suck on lozenges / lemon sorbet / toothpaste / peppermints in between glasses of prep.
    • In between glasses of prep, vary the types of clear liquids you drink.
  • There is a large volume to drink which can be challenging.
    • You may find it helpful to use a straw or chill the solution to help.
    • We recommend drinking the solution slowly (approx. 250 mL every 15 minutes with a short break after each litre)
  • To help you get through the volume / prep you may want to set alarms for each stage of the prep
  • If you start to feel sick or nauseous,
    • We recommend you slow the rate of drinking prep solution or take a short break (of up to half an hour)
    • Go for a walk outside
    • It’s ok to use peppermint tea / ginger to help with nausea
  • Individuals vary in how they respond to the preparation solution, it may take some hours for prep to begin to have an effect, or some people may experience effects immediately. Rarely, your bowels may not move at all after the first litre of prep solution, please contact the doctor if this occurs.
  • It can help to stay warm / active / well hydrated while you are drinking the solution
  • If you have completed all of the preparation and your stool does not look like light yellow / clear, please drink an extra litre of clear fluids and present to the hospital early.

FAQ Post procedure symptoms

I’m feeling bloated / pain - is this normal?

Yes, it is common to feel tummy bloating or discomfort for 24-48 hours after an endoscopy / colonoscopy. It will typically settle with time and simple measures such as paracetamol and hot packs or warm showers. If pain is sharp and / or worsening seek medical advice or contact us.

I have a sore throat post upper endo - is this normal?

Yes, it is common to have a sore throat after an upper endoscopy due to passage of the camera through your throat. It should not feel worse than a severe cold and will settle quickly after a couple of days with simple measures such as paracetamol and throat lozenges. If pain is worsening seek medical advice or contact us.

I’m having trouble swallowing / have chest pains after an upper endo – is this normal?

The doctor may have taken samples (biopsies) from your food pipe and this can cause chest pain or difficulty with food going down the oesophagus. This will typically settle after a couple of days with simple measures such as paracetamol and throat lozenges. If pain is worsening seek medical advice or contact us.

I’m passing loose / runny stools or going to the toilet multiple times a day – is this normal?

It is common to have a disruption to your normal bowel habits for some weeks after a colonoscopy. If you are passing more than three watery stools a day and feeling dehydrated or light-headed, please seek medical advice or contact us.

I’m seeing blood in my poo – is this normal?

After a colonoscopy it’s normal to pass a small amount of blood in your first few motions in the first couple of days. Particularly if a polyp has been removed from the rectum or low down in your bowel. If you are seeing frequent (more than once or twice) bloody stools seek medical advice or contact us.

I haven’t opened my bowels since the colonoscopy. Is this normal?

It is common to have a disruption to your normal bowel habits for some weeks after a colonoscopy.

When can I return to my normal activities?

You should be back to normal and can return to usual exercise and other activities the day following your procedure.

FAQ Patient Guide to Zoom Telehealth consults

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FAQ Specialist Dietitian and Nutritionist

About Nicola

Accredited Practising Dietitian Clinical Nutritionist – BSci Biochemistry BHlthSci(Nutr & Diet)Hons APD MDAA

Nicola Fox is an Accredited Practising Dietitian and clinical nutritionist with over 20 years of experience providing nutritional support and advice for gastroenterology, endocrinology and bariatric surgery clients.

Nicola has run national corporate health programs; Consulted to the defence force for 5 years; written and presented nutrition stories for channel 9 for 8 years.

Nicola has consulted to international pharmaceutical and nutraceutical companies and provided advice to the biggest dairy company in the world for many years as their expert Dietitian. Currently, Nicola is solely working in Private Practice.

Individual consultations may be provided in person or via phone. Nicola prefers practical, easy, realistic strategies that fit in with the client’s family/work life.

Booking an Appointment

Please contact our bookings team on 07 3870 3799 to schedule an appointment. We are open Monday to Friday, 8AM – 4:30PM.

Nicola’s availability is as follows:

Tuesday Friday
Face to face consultations at our head office – 3 Gregory Terrace, Spring Hill QLD 4000.

Zoom consultations (you will be sent the meeting ID and password by Nicola at the time of your appointment).

Phone consultations.

Initial 30 min consultation Subsequent 15 min consultation
Face to Face appointments – fee is paid after appointment.
Telehealth appointments – admin will call to get pre payment the day before your appointment.
Face to Face appointments – fee is paid after appointment.
Telehealth appointments – admin will call to get pre payment the day before your appointment.

** If you have dietetics extra’s coverage with your health fund, you may be entitled to a rebate. If you are unsure, please check with your health fund (Initial item code: 500). Please be advised, we can only submit your claim directly to your health fund through our HiCAPS machine which is available on site. Otherwise, if your appointment is a telehealth, you will be asked to pay the full fee the day before your appointment and submit the invoice to your health fund after your appointment.

Early detection saves lives

Colonoscopy and endoscopy – it could be the most important thing you do this year. Let’s get it done.

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